Jennifer:
I was able to have the video
provided by the service station view by an investigator who had the appropriate
equipment and after all this waiting, it really is not much assistance to us.
The pictures do not show that your vehicle was out of the tracks but
rather that it was moving forward 'normally' throughout the cycle. As we are
unable to prove a malfunction of the equipment, we have no alternative but to
handle this claim as a collision claim under your policy, which will result in
an increase of your premiums on renewal of the policy.
Sorry that this
took so long. If you have any questions, please feel free to call me.
Sheila Poustie
Claims Adjuster
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